Can I change the URL for my Help Center?

How to set up a custom domain for Articles.

Updated 11 months ago

Yes, you can change your Help Center's URL. By default, HelpGrid sets your Help Center URL to exampleapp.helpgrid.co/

You can change the URL by setting up a custom domain.

Here's how:

1. Add your custom domain to your Help Center settings, under "Custom domain":

2. Create CNAME Record

Go to your DNS provider (e.g. GoDaddy, Cloudflare, DNSimple or Route53, etc.) and create a CNAME record with a target host of custom.helpgrid.co.

Notes:

  • Both subdomains (e.g. help.exampleapp.io) and subpaths (e.g. exampleapp.io/help) are supported.

  • DNS changes can take up to 72 hours to take effect but they typically happen much faster.

3. Configure SSL (by using a third party or hosting your own SSL certificates).

Did this answer your question?